Contact
Menu
 

Privacy Policy

Latest Update: September 01, 2020

This privacy policy sets out how "Arc of Triumph Hotel Management Company Limited" (hereinafter referred to as "We") uses and protects any information that you give us when you use this website (www.larcmacau.com). We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy policy. We may change this policy from time to time by updating this page. You should check this page occasionally to ensure that you are satisfied with any changes.

• Name, gender, contact information (phone number, email address, country / region)
• Payment details (type of credit card, credit card number, name on card, expiration date and security code)
• Guest stay data (date of arrival and departure, special requests made, observations about your service preferences including room preferences, facilities or any other services used)
• Demographic information such as preferences and interests
• Other information relevant to customer surveys and/or offers
When using our website, we also collect information automatically, some of which may be personal data. This includes data such as language settings, IP address, location, device settings, device OS, log information, time of usage, URL requested, status report, user agent (information about the browser version), operating system, result (viewer or booker), browsing history, user Sabre ID, and type of data viewed. We may also collect data automatically through cookies. For information on how this website use cookies, please refer to the follow section “How we use cookies”.
The information we gather may be used for the following purposes:
• Reservations: We use your personal data to complete and administer your online reservation
• Customer service: We may use your personal data to contact you to respond and handle requests you have made.
• Customer survey: After your stay, we may use the email address you provide to invite you to write a guest review; We may also use your information to contact you for market research purposes
• Marketing Activities: We may send promotional emails to the address you provide, about new products, special offers or other information which you may find interesting
• Analytics and improvements: We may use the information for analytical purposes to improve our products and services, and optimise the website to enhance the user experience
We have worked with Sabre (www.sabre.com) to offer you our online reservation services. While you make a reservation directly with us, the reservations are processed through Sabre. The information you enter into this website will therefore also be shared with Sabre. The personal data may include your name, contact information, payment details, the names of guests traveling with you and any preferences you specified when making a booking.
We ask service providers to process your personal data strictly to process reservation payments. This processing would be for purposes as included in this privacy policy, and these service providers are bound by confidentiality clauses and are not allowed to use your personal data for their own purposes or any other purpose.
To find out more about Sabre, visit www.sabre.com
We may share the information we collect from this website with our business partners or any other third parties that may be based or located outside the Macao SAR Government. We may be required to observe additional standards or take additional measures to ensure that the transfer to overseas of the information we collect is carried out in a secure and lawful manner.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
We will retain your information, which may include personal data for as long as we deem it necessary to provide services to you, comply with applicable laws, resolve disputes with any parties and otherwise as necessary to allow us to conduct our business including to detect and prevent fraud or other illegal activities. All personal data we retain will be subject to this privacy policy. If you have a question about a specific retention period for certain types of personal data we process about you, please contact us via the following contact method.
You may request access to and correction of your data. Even if you have previously agreed to us using your personal information, you can choose to withdraw. If you believe that any information we are holding on you is incorrect or incomplete, please email the request to us at This email address is being protected from spambots. You need JavaScript enabled to view it.. We will promptly correct any information found to be incorrect, that requests for data access/correction/deletion may be subject to payment of reasonable administration costs. YOU ACKNOWLEDGE that lack/withdrawal of consent may prevent you from accomplishing the purpose or obtaining the service for which the information is required. By providing to us your data, YOU ALSO EXPRESSLY ACCEPT the terms of this privacy policy, as updated from time to time.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting only with your permission.

If you have questions or concerns about this privacy policy, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 

FOLLOW US

 

L'Arc Hotel Macau,
Avenida 24 de Junho, No. 278,
NAPE, Macau

 
(853) 2880 8888
 
enquiry@larcmacau.com